General Terms and Conditions
1. Registration and approval of a wholesale account
1.1 Eligibility for Registration
- The BRASTY wholesale portal is intended exclusively for entrepreneurs and legal entities that purchase goods for resale or business use.
- By registering on the wholesale portal, the customer confirms that:
- They are business entity,
- They act within the scope of their business activities,
- All information provided is true and up to date.
- BRASTY GROUP s.r.o. is not obliged to allow registration to entities that do not meet the conditions for wholesale cooperation.
1.2 Registration process
- To access the wholesale portal, you must register using the registration form available on the website:
https://wholesale.brasty.com/customer/wholesale-sign/up
- When registering, the customer is required to provide the following information:
- Company name
- EU VAT number
- Billing address
- Contact person
- Email address
- Phone number
- BRASTY reserves the right to request additional information or documents for the purpose of verifying the applicant's business activities.
1.3 Registration approval
- After submitting the registration form, the registration request is individually assessed by BRASTY GROUP s.r.o.
- BRASTY reserves the right to:
- approve registration,
- reject registration,
- request additional information.
- There is no legal entitlement to registration approval.
- If approved, the applicant will be notified via email.
1.4 Account activation
- Once the registration is approved, a wholesale account is created for the customer, and they are granted access to the wholesale portal.
- Access to the account is protected by login credentials (email and password) that are intended exclusively for the registered customer.
- The customer is required to protect their login credentials from unauthorized use.
1.5 Account cancellation or suspension
- BRASTY reserves the right at any time to:
- temporarily suspend access to the wholesale account,
- restrict access to certain portal features,
- cancel the wholesale account.
- This may occur in particular in the event of:
- a violation of the Terms and Conditions,
- unpaid obligations to BRASTY,
- misuse of product data or prices,
- damage to the reputation of BRASTY or its suppliers.
1.6 Responsibility for updating billing information
- The wholesale customer is required to keep their registration information up to date.
- In the event of any changes to this information, the customer must notify BRASTY, which will then update the information in the user profile.
2. Prices and Pricing Policy
2.1 Wholesale prices
- All prices for goods available on the BRASTY wholesale portal are intended exclusively for registered wholesale partners.
- Prices are displayed after logging into your wholesale account on the portal:
https://wholesale.brasty.com/products
- Wholesale prices are listed excluding VAT, unless otherwise stated.
2.2 Price changes
- BRASTY GROUP s.r.o. reserves the right to adjust product prices at any time without prior notice.
- The current price of the product is always displayed at the time the order is placed on the wholesale portal.
- Price changes do not affect orders that have already been confirmed.
2.3 Individual Pricing Terms
- BRASTY may offer individual pricing terms to selected wholesale partners.
- These pricing terms may be determined primarily based on:
- order volume
- long-term cooperation
- the partner’s business model
- an individual agreement between the parties
- Individual pricing terms are not transferable to other entities.
2.4 Product feeds and price Data
- BRASTY may make product data available to wholesale partners via XML, CSV, or API feeds.
- These feeds are intended solely as an informational data source for automating product listings.
- BRASTY is not liable for any technical errors, delays in updates, or inaccuracies in the product data.
2.5 Protection of pricing information
- Wholesale prices, price lists, feeds and other commercial information provided by BRASTY are considered confidential business information.
- The wholesale partner agrees that it will:
- not share this information with third parties,
- not provide it to competitors,
- not to publicly disclose wholesale prices.
- A breach of this obligation may constitute grounds for immediate termination of the partnership.
2.6 Currency
- All wholesale prices are listed in EUR by default, unless otherwise agreed upon by the parties.
2.7 Pricing error
- BRASTY GROUP s.r.o. reserves the right to cancel an order or part thereof in the event of an obvious error in the price of the goods.
- An obvious error in the price is considered to be, in particular, a situation where the price of the goods is clearly disproportionate to the usual market value of the goods, for example as a result of:
- a technical system error
- an error in the product feed (XML, CSV, API)
- human error in entering prices
- technical error during data transfer
- In such a case, BRASTY is entitled to unilaterally cancel the order or propose a price adjustment to the customer.
2.8 When the binding price takes effect
- Prices listed on the wholesale portal, product feeds, API interfaces, or other data outputs are for informational purposes only.
- The purchase price of the goods is not binding between the parties until BRASTY GROUP s.r.o. issues a final invoice.
- An order submitted by a wholesale partner is considered a proposal to enter into a purchase agreement.
- The purchase contract between the parties is formed only upon issuance of a pro forma invoice or other explicit confirmation of the order by BRASTY.
3. Payment terms
3.1 Payment methods
- Wholesale partners may pay for orders using the following payment methods:
- bank transfer,
- credit card payment,
- another payment method, if individually agreed upon between BRASTY GROUP s.r.o. and the wholesale partner.
- Specific available payment methods may be limited depending on the wholesale partner’s country or on the individual terms of the business partnership.
3.2 Bank accounts
- Bank account for payment in EUR
Bank: Česká Spořitelna, a.s.
Account number: 9067092/0800
SWIFT: GIBACZPXXXX
IBAN: CZ87 0800 0000 0000 0906 7092
Currency: EUR
- Bank account for payment in CZK
Bank: Česká Spořitelna, a.s.
Account number: 3815157379/0800
SWIFT: GIBACZPXXXX
IBAN: CZ59 0800 0000 0038 1515 7379
Currency: CZK
- These are the only correct bank details. If you see in the invoice any bank accounts other than these, please contact customer service.
4. Orders
4.1 How to place an order
- A wholesale partner may place orders via the wholesale portal available at:
https://wholesale.brasty.com/products
- Orders may be placed in particular:
- manually via the wholesale account,
- atomatically via API or other integration tools provided by BRASTY
- Before submitting an order, the wholesale partner is required to verify the accuracy of the ordered goods, quantities and delivery details.
4.2 Order as contract proposal
- By submitting an order, the wholesale partner makes a proposal to enter into a purchase agreement.
- The purchase contract between the wholesale partner and BRASTY GROUP s.r.o. is concluded only upon:
- issuance of a pro forma invoice, or
- other express confirmation of the order by BRASTY.
- BRASTY is not obligated to accept the order.
4.3 Modification or rejection of an order
- BRASTY reserves the right to modify or reject an order or part thereof, particularly in the following cases:
- unavailability of the ordered goods,
- technical errors in the price or product description,
- unusually large order quantities,
- suspicion of system or price data abuse.
- In such cases, the wholesale partner will be notified of the change.
4.4 Product availability
- Information regarding product availability listed on the wholesale portal or in product feeds is for informational purposes only.
- Actual product availability is confirmed only upon order processing by BRASTY.
4.5 Order splitting
- BRASTY reserves the right to split an order into multiple separate shipments, particularly in the following cases:
- differing product availability,
- optimization of the logistics process,
- limitations of shipping services.
- Splitting an order does not affect the validity of the purchase agreement.
4.6 Order modification or cancellation
- A wholesale partner may request a change or cancellation of an order only until the moment its processing begins in the warehouse.
- Once an order has been handed over for shipment, it is no longer possible to change or cancel the order.
4.7 Minimum order value
- The minimum value of a single wholesale order is 200 EUR excluding VAT.
- Orders that do not meet the minimum order value cannot be submitted through the wholesale portal.
- BRASTY GROUP s.r.o. reserves the right to adjust the minimum order value at any time or to grant an individual exception.
4.8 Product Identification and EAN Codes
- Products offered through the wholesale portal may be sourced from various manufacturers, distributors, or regional markets, and the same product may be assigned multiple EAN codes (barcodes). The Operator does not guarantee that the delivered goods will carry the same EAN code as displayed on the portal or in the product catalogue.
BRASTY guarantees that the delivered goods will correspond to the product name, brand, type and volume/weight as specified in the order. Any discrepancy in the EAN code does not constitute a product defect and shall not be grounds for a complaint, claim or withdrawal from the contract.
The partner acknowledges and agrees that the EAN code serves as an auxiliary identifier only and is not a binding parameter of the delivered goods. The binding parameters are exclusively the product name, brand, type, and volume/weight.
5. Shipping and logistics
5.1 Delivery method
When completing an order on the wholesale portal, the wholesale partner selects an available shipping method and carrier from the currently offered options.
- Available shipping services may vary depending on:
- the country of delivery,
- the weight and dimensions of the shipment,
- the current range of shipping services.
- In the case of pallet shipping, the shipping method and specific carrier are determined by BRASTY GROUP s.r.o., unless otherwise agreed upon by the parties.
5.2 Shipping costs
- Shipping costs are billed to the wholesale partner according to the current shipping price list or according to individual terms agreed upon between the parties.
- The shipping price is always listed on the pro forma invoice or in the order confirmation.
5.3 Delivery time and shipping cost
- Orders are shipped upon receipt of payment or after the agreed payment terms have been met.
- Estimated shipping times and costs can be found here:
https://wholesale.brasty.com/purchase/wholesale-delivery-payment/price-list
- Delivery times may vary depending on:
- product availability
- order volume
- carriers’ logistics capacities.
5.4 Inspection of the shipment upon receipt
- The customer (partner) is required to inspect the condition of the shipment upon receipt.
- In the event of visible damage to the packaging or shipment, the partner is required to:
- note this fact in the carrier’s delivery report, or
- refuse to accept the shipment.
- If the partner accepts the shipment without complaint, it is deemed to have been delivered in undamaged condition.
5.5 Damage during shipping
- In the event that a shipment is damaged during shipping, the wholesale partner is required to report this to BRASTY without undue delay, but no later than 24 hours after receiving the shipment.
The notification must include:
- photographs of the damaged shipment
- photographs of the shipping label
- photographs of the damaged goods.
- Claims for damage caused during transport reported later may not be accepted.
5.6 Missing goods
- The wholesale partner is required to inspect the contents of the shipment without undue delay upon delivery.
- Any missing items must be reported no later than 48 hours after delivery of the shipment.
- After this period has expired, the claim may not be accepted.
5.7 Shipping services
- BRASTY is not liable for delivery delays or other damages caused by the shipping company.
- The respective carrier is responsible for the shipping process and delivery times.
6. Claims and returns
6.1 Nature of B2B sales
- The sale of goods through the BRASTY wholesale portal is intended exclusively for business entities.
- Wholesale relationships are not subject to consumer protection provisions or the right to withdraw from the contract without giving a reason.
- A wholesale partner is not entitled to return goods without the prior consent of BRASTY GROUP s.r.o.
6.2 Reasons for complaints
- The wholesale partner is entitled to file a complaint regarding the goods only in the following cases:
- delivery of incorrect goods,
- delivery of damaged goods,
- missing goods,
- Complaints based on the goods being unsellable, changes in demand, or errors in the order do not constitute reasons for accepting the complaint.
- Discrepancy in the EAN code of the delivered goods, provided the goods correspond to the product name, brand, type and volume/weight as specified in the order (see clause 4.8).
6.3 Deadline for filing a complaint
- The wholesale partner is obligated to inspect the delivered goods without undue delay upon receipt.
- Any complaints must be filed no later than:
- within 48 hours of delivery in the case of damage, incorrect or missing goods,
- Claims filed later may not be accepted.
6.4 Condition of the claimed goods
- The claimed goods must be:
- complete,
- in their original condition,
- including the original packaging, if available.
- In the case of perfumes and cosmetics, products that have clearly been used or opened cannot be claimed unless there is a demonstrable manufacturing defect.
6.5 Claims procedure
- Claims must be submitted in writing via BRASTY’s contact email or through CONTACTS section of the wholesale portal.
- The complaint must include, in particular:
- order or invoice number,
- description of the defect,
- photographs of the goods being complained about,
- photographs of the shipment packaging (in case of damage during transport).
- Without these supporting documents, the complaint may not be accepted for resolution.
6.6 Resolution of complaints
- After reviewing a complaint, BRASTY may decide, in particular, to:
- replace the goods,
- issue a credit note,
- reject the complaint.
- The method of resolving a complaint is always determined by BRASTY.
7. Protection of Business Information and Data
7.1 Confidentiality of business information
- All business information provided by BRASTY GROUP s.r.o. to a wholesale partner is considered confidential.
- The following, in particular, are considered confidential business information:
- wholesale prices and price lists,
- individual pricing terms,
- product databases,
- XML, CSV, or API product feeds,
- inventory data and information on product availability,
- BRASTY’s business and logistics processes.
- The wholesale partner undertakes to protect this information and to use it exclusively for the purposes of its own business cooperation with BRASTY.
7.2 Prohibition on sharing data with third parties
- The wholesale partner is not authorized, without the prior written consent of BRASTY, to:
- provide wholesale prices to third parties,
- share product feeds or databases,
- allow access to the API or data outputs to other entities.
- This obligation does not apply to cases where the partner uses technical tools or software services (e.g., e-commerce platforms, integration tools, or ERP systems) that are necessary for the operation of its sales system.
7.3 Use of data
- Product data and business information provided by BRASTY may be used by the wholesale partner exclusively for the following purposes:
- presenting and selling goods purchased from BRASTY,
- integrating the product offering into the wholesale partner’s own sales system.
- The wholesale partner is not authorized to use this data for any other purposes, in particular for:
- creating competitive databases,
- providing data to other distributors,
- creating or operating a competing wholesale platform.
7.4 Protection of login details
- The wholesale partner is obligated to protect their login details for the wholesale portal, API, or other data services of BRASTY.
- The partner is responsible for all activities carried out through their account.
7.5 Breach of confidentiality
- In the event of a breach of the obligations set forth in this chapter, BRASTY GROUP s.r.o. is entitled to:
- immediately block access to the wholesale account,
- terminate the business relationship with the partner,
- seek compensation for any resulting damages.
8. Limitation of liability
8.1 Scope of liability
- BRASTY GROUP s.r.o. is liable for damages caused to the wholesale partner only to the extent provided by applicable laws.
- BRASTY is not liable for damages resulting from circumstances beyond its reasonable control or arising from the actions of third parties.
8.2 Indirect Damages
- BRASTY shall not be liable for any indirect damages arising in connection with the business relationship.
- Indirect damages include, in particular:
- lost profits,
- loss of business opportunities,
- loss of customers,
- reputational damage,
- costs incurred due to business interruption.
8.3 Technical services and data outputs
- Product feeds, API interfaces, inventory data, and other technical services provided by BRASTY are provided without any guarantee of uninterrupted availability or error-free operation.
- BRASTY shall not be liable for damages resulting from:
- technical system failures,
- delays in data updates,
- errors in product data or prices,
- temporary unavailability of the wholesale portal.
8.5 Maximum liability
- BRASTY’s total liability for any damages arising in connection with a single business transaction is limited to a maximum of the value of the order in question.
9. Termination of cooperation
9.1 Termination by mutual agreement
- The business cooperation between the wholesale partner and BRASTY GROUP s.r.o. may be terminated at any time by mutual agreement of both parties.
9.2 Termination of cooperation by the partner
- The wholesale partner may terminate the cooperation at any time by ceasing to use the wholesale account or by requesting its cancellation from BRASTY.
- This does not affect the partner’s obligation to settle all outstanding liabilities to BRASTY.
9.3 Termination of the partnership by BRASTY
- BRASTY GROUP s.r.o. is entitled to restrict or terminate the wholesale partnership at any time, particularly if the wholesale partner:
- violates these Terms and Conditions,
- is in default of payment of its obligations,
- provides false or misleading information during registration,
- misuses wholesale prices, feeds, or other business data,
- damages the reputation of BRASTY or its business partners.
9.4 Immediate account suspension
- In the event of a serious breach of these Terms and Conditions, BRASTY is entitled to:
- immediately block access to the wholesale portal,
- suspend the processing of all orders,
- terminate the business partnership without prior notice.
9.5 Settlement of obligations
- Termination of the business relationship does not affect the wholesale partner’s obligation to settle all liabilities incurred during the course of the business relationship.
- All outstanding invoices become due in accordance with the original payment terms.
10. Force Majeure
10.1 Force majeure circumstances
- BRASTY GROUP s.r.o. shall not be liable for failure to fulfill its obligations if such failure was caused by force majeure.
- The following are considered force majeure circumstances in particular:
- natural disasters,
- pandemics or epidemics,
- war or armed conflicts,
- strikes or transportation disruptions,
- failures of logistics or technological systems,
- interventions by government authorities or changes in legal regulations.
10.2 Duration of force majeure
- For the duration of the force majeure circumstances, the affected party’s performance of its obligations shall be suspended to the extent necessary.
- The affected party is obligated to notify the other party of the occurrence of such circumstances without undue delay.
11. Protection of Personal Data
11.1 Processing of personal data
- BRASTY GROUP s.r.o. processes the personal data of its wholesale partners in accordance with applicable legal regulations, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).
Personal data is processed for the following purposes:
- registration of a wholesale account,
- fulfillment of orders,
- accounting and compliance with legal obligations,
- communication with the wholesale partner.
12. Final provisions
12.1 Jurisdiction and applicable law
- Customer acknowledges that contractual relation is governed by these Terms and conditions and relevant legal regulations.
- Contractual relations concluded between the company BRASTY GROUP s.r.o. and other contractual party according to these Terms and conditions must be considered as a concluded contract between entrepreneurs, when these are governed by the Terms and conditions and relevant regulations governing relations between entrepreneurs.
- The contractual relations established by the purchase contract and other claims related to the purchase contract shall be governed by Czech law.
- Any dispute arising out of or in connection with purchase contract (including non-contractual disputes or claims) shall be subject to the jurisdiction of the District Court for Prague 2 or Municipal Court in Prague depending on relevant functional competence.
12.2 Changes to the Terms and Conditions
- BRASTY GROUP s.r.o. reserves the right to amend or supplement these Terms and Conditions at any time. The current version of the Terms and Conditions is always available on the wholesale portal's website. The wholesale partner is responsible for regularly reviewing the Terms and Conditions. Continued use of the wholesale portal constitutes acceptance of the current version of the Terms and Conditions.
12.3 Effective date
- These Terms and Conditions take effect on the date of their publication on the BRASTY wholesale portal.
12.4 Governing Language
- These Terms and Conditions are drawn up in the English language. In the event that a translation into another language is made available, the English version shall prevail in case of any discrepancy or dispute.
