1. Registration
- To have access to our wholesale website please fill in the registration form
- Access will be granted only to entepreneurs
- After we check your registration, you will be notificated with access approval
- It is necessary to have valid VAT number
- Prices are netto and EXW
2. Ordering
- All orders placed through the wholesale website www.wholesale.brasty.com are binding
- By placing an order the buyer confirms that he/she has read and accepts all the terms and conditions listed on this website
- Minimum single order amount is set to 500 €
- After placing the order you will receive order confirmation and PRO FORMA invoice
- The goods will be reserved for you for 7 days. If we do not receive payment from you in the 7 days, the goods will be returned to the sale again
- Once we receive payment from you, we will prepare goods for dispatch immediately
- Cancellation of an order is only possible immediately after placing, later cancellations will not be taken into account and may result in the account being blocked
- Once the order is paid for and shipped, the order cannot be cancelled retroactively and a refund cannot be requested
Ordering process:
Registration → Placing Order → Sending order confirmation → Sending Pro Forma invoice → Packing → Receiving Payment → Sending shipment → Sending Final invoice and documents → Receiving goods
Options for placing your order:
- Via Online system
- Via IMPORT ORDER
- Via email
- Via API connection
IMPORT ORDER:
- First of all, you have to download our Pricelist
- In the pricelist, you have to fill in the number of pieces in column „ORDER“
- It is IMPORTANT, that you can’t delete or add any columns in the xls. file, as our system takes data from
predefined rows and columns - Then upload xls file in the „IMPORT XLS FILE“
3. Delivery
- Each customer has the option of using their own forwarder or using our forwarders, which are DHL (pallets) and PPL(parcels)
- The customer is not obliged to accept our offer of shipping cost and can manage their own transport
- Shipping cost would be invoiced to our customers in separate invoice
- Delivery time depends on country of destination
- We recommend to use your own forwarder
- Please note that if you decide to use our carrier, we only become an intermediary. We are not responsible for any damage or loss of goods during transit. We recommend that you have insurance for the shipments.
4. Shipping cost
PPL (DHL)
| Country | PL | DE, NL, RO, SI, AT, HU, LU | LT, LV, BE | BG, HR | EST, IT, ES, PT | GR | FR |
|---|---|---|---|---|---|---|---|
| 1 box | 10 EUR | 13 EUR | 14 EUR | 15 EUR | 16 EUR | 17 EUR | 28 EUR |
GLS
| Country | DK | FR, SE |
|---|---|---|
| 1 box | 14 EUR | 19 EUR |
- Palletes are priced individually
5. Complaint
- If customer use their own transport, we will not accept any complaints for damaged boxes/goods. We are taking video records of packing process in our warehouse, so we always hand over the packed goods to the forwarder in perfect condition
- Any complaint must be reported within 3 days after delivery of the goods. If not, we cannot accept the claim
- If customer use our transport and will receive damaged boxes, you have to fill in damage report with the driver. Please do also photo/video documentation as a proof
- Please take video record and photos of the unpacking of boxes. Without this video record, any claim cannot be accepted